![]() To unblock the call, you may need to add the following numbers to your networks VIP list:Ġ8085 007 007 Why do I keep going back to the log in page after entering the passcode? Your phone network could be automatically blocking the call or sending it to a junk voicemail folder. Why am I not receiving an automated phone call? Normally, you’ll only need to repeat these steps if you log in using a different device or browser but you may also need to repeat these steps if you’ve cleared your cookies or updated your browser software. When you receive your code, simply enter it on the screen, follow the steps and we’ll then mark the browser or device you're using as trusted. *If you’re outside the UK, you’ll receive an automated phone call to your mobile number If your phone number is a landline number, you’ll receive an automated phone call.If your phone number is a mobile, you’ll receive a text message*.As part of this process, we’ll send you a one-time passcode to your phone number to make sure it’s really you. ![]() When logging in to your online account, we’ll need to mark the browser you’re using as ‘trusted’. ![]() If you are using a shared network such as a virtual private network (VPN), public WiFi or workplace network, you may need to check local internet security setting or speak to the IT administrator.
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